Coronavirus (COVID-19) On-Campus Housing FAQs

This page serves as a location for updates and information regarding the novel coronavirus (COVID-19) as they pertain to living in campus housing at the University of Arizona. Housing & Residential Life, along with University of Arizona Leadership, is closely monitoring this evolving situation and how it affects our campus community. We will post more information here as it becomes available. As always, we are here to support you.

Please refer to the University's main Coronavirus (COVID-19) Information page regularly for important campus information.

Last updated: May 26, 4:29 p.m. MST

UPDATES FROM HOUSING*

May 20: Fall 2020 Planning

May 8: Financial Assistance

April 22: Retrieving Your Dorm Room Items

April 1: NEW Update Housing Information

March 28: On Behalf of the Executive Office of the President

March 24: Room Consolidation

March 15: Housing Rent Credit & La Aldea Gradute Housing Rent

*Not an exhaustive list. For all past communications, click here.

Is the Housing office open?

The Housing & Residential Life office is closed and staff is working remotely. Please contact us at housing@arizona.edu or (520) 621-6501.

Click the topic below to go directly FAQs on that topic.

Fall 2020 | Move-Out | Items in Storage due to Dorm Consolidation

Financial Information | Prevention | Further Updates

Fall 2020

Submitted by adamciampaglio on 2020

Is housing application still open?

At this time, the housing application is still be open, however students who apply after May 1 will be assigned to a room by us later in the summer. The application will close if we get to the point where we are full for the fall semester, or at the discretion of Housing due to University and/or room occupancy decisions.

What happens with the License Agreement (housing contract) if I can’t move into campus housing?

The License Agreement is binding at the time you agree(d) to its terms. From a financial perspective, however, only the provisions related to Housing Application Fees, Rent Down Payments and late cancellation fees (if any) are effective before you arrive on campus and move into your dorm. Under the terms of the License Agreement, if you cancel your housing application/assignment before you move in, or you don’t move in (you are a “no-show”), you will not be responsible for academic year rent charges beyond those application-related fees. If semester rent charges have already been posted to your account, they will be reversed at the time your cancellation/no-show is processed.

If classes are online-only for the fall semester, will my Housing Application Fee and/or Rent Down Payment be refunded?

There are currently three possible scenarios:

1. Classes and University operations return to normal for the fall semester. Application fees are non-refundable and Rent Down Payments are refundable only if your housing application is cancelled BEFORE you are assigned to a room.

2. All classes remain online-only for the fall semester, but the dorms are still open and available to you. Application fees are still non-refundable. Your Rent Down Payment will be refunded as long as you cancel your housing application by the deadline that will be provided to you if/when a decision is made to keep classes online-only.

3. All classes remain online-only for the fall semester or other circumstances result in our inability to provide you with housing in the dorms. Your application fee AND Rent Down Payment will be refunded.

What's being done to prepare for fall semester on-campus housing?

Housing & Residential Life is currently establishing plans surrounding health and safety in the dorms for the fall semester, in consultation with Campus Health Services and University Leadership. Our intention is to provide students with a positive on-campus experience while abiding by all local, state, and federal protocols. These plans may change as we continue to monitor and respond to recommendations and guidelines from the appropriate authorities. More information will be shared with incoming residents via email as details are finalized. We will also post updates on the Housing website throughout the summer.

Move-Out

Submitted by adamciampaglio on 2020

What should I do with my keys?

If you have not already done so, we need you to return your room and mail keys. Please visit this link for key return information: housing.arizona.edu/ua-news/returning-your-keys

How do I change my address?

Visit your housing portal, MyUAHome, to update your address so your mail and packages get delievered where you want them. Don't forget to update your address on file elsewhere (e.g. Amazon). We cannot forward mail or packages.

I checked-out already, but I left stuff in my room.

Items that are left behind or unclaimed by residents, were packed labeled with dorm name, room # and date, and transported to a secure University storage. Please click here for more information: housing.arizona.edu/ua-news/retrieving-your-dorm-room-items

Items in Storage due to Dorm Consolidation

The following applies to students who have indicated that they are not continuing to live on-campus and are residents of a dorm that has been consolidated:

Submitted by adamciampaglio on 2020

Will I receive an inventory of my stuff that was packed?

Students will not receive an inventory of their items until they pick up their boxes from the storage facility. A copy of the inventory is on each box.

Is the storage air conditioned?

The storage facility uses an evaporative cooler.

Are you charging me for the storage?

No, we will not be charging you for the initial storage of your items that were packed due to consolidation, however if you would like your items stored for the summer, you will be responsible for associated costs and must contract with our vendor, USS, for summer storage. Click here for more information: https://housing.arizona.edu/ua-news/retrieving-your-dorm-room-items

I left my bike on campus. How can I get it back?

For bikes currently locked inside the dorms: Bikes will remain in the building through the beginning of the fall semester. This will allow students picking up items (once the State of Arizona’s ‘stay at home’ order is lifted) and those returning in the fall, an opportunity to get their bike. Bikes inside the dorms, however cannot remain indefinitely and at the beginning of the fall semester (date TBD), Parking & Transportation will pick up all remaining bikes left inside the dorms.

For bikes currently locked outside the dorms: Parking & Transportation will pick up remaining bikes over the summer; bikes were not packed and stored by Housing as part of the consolidation process.

If you are unable to locate your bike on campus: Please submit a "Missing Bicycle Search Request" form: https://parking.arizona.edu/bicycle/bicycle-search-request/

What if I have damaged or missing items?

To submit a claim, please contact Eric Cunningham (520-621-3482, ecunningham@arizona.edu) or Miguel Delgado (520-621-5392, mdelgado1@arizona.edu) for assistance with this process.

Financial Information

Submitted by adamciampaglio on 2020

What about my meal plan?

Housing does not provide meal plans for students. Please visit the Arizona Student Union's website for updates surrounding meal plans.

What about my parking pass?

All campus parking is managed by Parking & Transportation Services and is independent from Housing. Please visit the Parking & Transportation FAQ page for updates regarding credits and services provided.

Where can I find more information about financial assistance?

Financial assistance is currently available to students through the Student Emergency Fund, with other support currently being worked on by the university as a whole. Find more information on the main university COVID-19 resource page.

Prevention

Submitted by adamciampaglio on 2020

What happens if someone in the dorms has COVID-19?

Housing will work directly with the University of Arizona, Campus Health Services, and the Pima County Health Department to determine next steps.

Guest Policy Update

Due to COVID-19, we have modified our guest policy to encourage compliance with the 'Stay at Home' Executive Order issued by Arizona Governor Doug Ducey, as well as with the social distancing guidelines outlined by the Centers for Disease Control and Prevention (CDC):

Guests and non-residents are not permitted into the building.

What has Housing done to prepare?

Housing & Residential Life is working closely with University of Arizona leadership to monitor the situation and our planned response, should the need arise. Housing is also taking direction from UA Campus Health Services. In consultation with Campus Health Services, we have implemented elevated custodial/cleaning protocol as a preventive and precautionary measure. We will continue to use these elevated practices until further direction is given.

We continue to educate our residents and staff regarding taking basic proper precautions around health and safety, including handwashing, sanitizing, staying home when feeling sick, and avoiding others who may be sick. This includes display of digital signage in each dorm common space, as well as distributing prevention messaging in each resident bathroom, laundry room, and kitchen.

In consideration of the health and safety of our residents and staff, we are modifying some practices for the time being:

Effective immediately, we have suspended all dorm tours.
We will no longer offer amenities like cookware or recreational equipment for checkout from the front desk. If you anticipate this being a hardship, please contact your Community Director.
We ask that any students currently residing in the dorms limit the number of packages they receive. We are unable to accept perishable items like food or flowers, or deliveries that require refrigeration. If your delivery contains a perishable item, it will be returned.
If you aren’t coming back to campus and are expecting a package delivery, you can request in writing that your package be returned to sender. The request must be sent from your UA email. We are unable to forward packages.
We are canceling and/or postponing all dorm events scheduled until further notice.
We may reduce front desk hours, depending on occupancy and staffing.
We will handle our conduct hearing processes via phone.
We will provide cleaning supplies and gloves for staff, as needed.
We have limited student access to some public spaces in the dorms.

What if I think someone in my building is sick?

If you think someone might be ill, please encourage them to seek care at Campus Health immediately. Please remember to be respectful, thoughtful, and considerate. We are all collectively responsible for our community’s well-being. Be sure that you are taking care of yourself according to CDC guidance online here, and looking out for other campus community members.

Submitted by adamciampaglio on 2020

What if I need to self-quarantine or self-isolate in my dorm or apartment?

If you need to self-isolate within a campus dorm or apartment, please call the Duty Line for your dorm as soon as possible, so that we can support you. We are working with other campus partners, like Arizona Student Unions, to develop a plan for food delivery to quarantined residents under these circumstances. Review the self-quarantine guide and self-isolation guide from Campus Health (based on CDC recommendations) for important information.

How do I get food?

We have established a process for food delivery for students who cannot leave their room.

Option 1: Please ask your suitemate or apartment roommate to pick up and deliver food to your room. Be sure to share any dietary restrictions with them in advance.
Option 2: If your suitemate is unwilling or able to pick up and deliver food to your room, we will arrange for a staff member to help.

If I get sick, will I be moved to another room?

No, you will not be moved.

If I get sick, will my suitemates be moved to another room?

No, your suitemates will not be moved.

Further Updates

Submitted by adamciampaglio on 2020

How can I stay informed?

For timely updates, guidance, and communications from the University of Arizona, please visit arizona.edu/coronavirus-covid-19-information. We will post more information on this FAQ page as it becomes available.

Should I reach out to my Resident Assistant (RA)?

No, please refer to the information on this page or contact Housing at housing@arizona.edu or 520-621-6501.

Is New Student Orientation cancelled?

At this time, orientations will be hosted on a digital platform. For more information, visit: orientation.arizona.edu