Maintenance Request

For urgent concerns, please notify the front desk or the RA On Duty as soon as possible.

Submit a Maintenance Request

Please sign into your My UAHome housing portal to submit a request: Maintenance Request 

If you need to create a ticket about laundry issues: please submit the request using the WASH-Connect app; visit; call 800-342-5932; or scan the QR code on the machine to report the 6-digit ID located on the equipment.

Honors Village: Submit a Maintenance Request

Click here to submit a request at Honors Village: Maintenance Request

If you haven't submitted a request in Honors Village before:

  • You need to register first.
  • Select “Never submitted a SchoolDude request? Register here!”
  • Use account number #102736384, create an account for the Honors Village SchoolDude system. NOTE: If you have used SchoolDude in the past for other parts of campus, you will need to use an email address with a different domain than the email address you used previously.
  • Select "Register" to finish creating your account! You can then submit requests with the password “password.”

If you are returning to Honors Village: 

  • You'll need to reset your password. Click on "Forgot Password? and follow the instructions.
  • This individual password is in addition to the Submittal Password used to submit requests and this password is: password


Please review the resource page with FAQs, guides, and video tutorials.

Important Information 

  • Response Time: You can expect a response to your maintenance request within 24 business hours, Monday-Friday.  

  • No Appointment Needed: While we are unable to schedule specific appointment times for maintenance, our team will address your request promptly. 

  • Self-Submission: Your RA may not always submit a maintenance request on your behalf. To ensure your request is received, please submit any maintenance needs directly through the MyUAHome portal. 

  • Prepare the Area: Please get the area ready for our staff by moving any personal items. This will help us resolve things quicker and more efficiently.  

  • Roommate Notification: Let your roommate(s) know about the maintenance issue and let them know that staff will be entering the room to fix it. 

  • Immediate Concerns: If you encounter any maintenance issues in the future, please submit your request immediately. Do not wait to report any problems.  

  • For emergencies or urgent concerns, please notify the RA On Duty as soon as possible. Examples of emergency issues may include leaks, flooding, etc.