The following FAQs may be helpful for new residents. We encourage you to refer to our dedicated FAQ page for even more information!
If you have specific questions or concerns, please reach out to your RA.
University housing residents can submit a maintenance or custodial work order in their housing portal, My UAHome. Requests are tracked and checked several times a day, Monday through Friday. In case of an emergency after hours, please contact your RA.
Honors Village residents: Please click here for information.
To check and submit your Housing Condition Report:
- Go to your housing portal at My UAHome
- Select "Housing Condition Reports" at the top of the page within seven (7) days of moving in
- If you notice any issues, a staff member will follow up with you
To refer to the Policies & Procedures for Dorm Living, please click here.
Please review our non-approved items here.
Please visit housing.arizona.edu/dorm-contact-information for each building's mailing address and other information. When sending mail or packages to the dorms, be sure to read this first.
Package lockers are available at:
- Árbol de la Vida
- Arizona-Sonora
- Colonia de la Paz
- Coronado
- Honors Village
- Likins
- Manzanita-Mohave
If your dorm has a package locker, follow the set-up information at: https://housing.arizona.edu/news/package-lockers-select-dorms
All regular mail will be delivered to your personal mailbox. Students in all other dorms will receive packages at their front desk.
Recycling is different everywhere, including the dorms. Please visit housing.arizona.edu/recycle to learn more, and follow instructions on the posted signage in your building.
Laundry is $3.60 per load ($2.00 per wash and $1.60 per dry).
For Dorm Residents: Our new laundry system will accept payment at the machine via the use of a debit/credit card, the vendor's app (WASH-Connect), or by using a pre-paid laundry card. The machines are unable to accept payment using your CatCard*. Pre-paid laundry cards will be available for purchase at the SUMC Bookstore. Each laundry card will be pre-loaded at $36 (10 washes/10 drys). CatCa$h may be used for this purchase. Laundry cards cannot be reloaded, students much purchase a new laundry card. Any monies remaining on the card at the end of the year will be able to be reused during the next academic year.
For Honors Village Residents: Honors Village laundry rooms accept payment via CatCard, using CatCa$h.
UAWiFi is the University of Arizona’s secure wireless network. UAWiFi is available to all University community members with active NetID. Access to the network requires logging in with a UA NetID and password. Learn how to configure your devices for UA Wi-FI here. Questions on the University Wi-Fi network should be directed to the 24/7 IT Support Center at (520) 626-8324.
For console gaming, you should visit the MyDevices website and register the MAC address of your console on the UAGuest wireless network, which is configured for use with gaming consoles.
For Honors Village: The residential areas of the Honors Village use a different third-party internet provider, so you must register for internet services. Learn more here.